Client Experience Council - Jupiter, Florida

Overview

Tuesday, January 26, 2016 - 6:30pm to Wednesday, January 27, 2016 - 5:00pm

The FOX Client Experience Council is mainly composed of senior members from client service teams; those client-facing employees responsible for delivering broad, integrated service experience to family member clients.

The purpose of this council is to elevate the professional and personal performance of the participants. Participants will get peer advice, and learn from appropriate experts to improve their performance.

Each Council works from a FOX developed curriculum that is tailored to the needs of the Council. Meetings include content from the curriculum as well as specific topics and discussions requested by the Council members. FOX provides the appropriate internal and external resources for lively, fruitful meetings.

Recommended for:

Client Experience Council Members and Invited Guests

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Agenda

Agenda

Tuesday, January 26, 2016

6:30 p.m.		Council Dinner


Wednesday, January 27, 2016

8:00 a.m.		Breakfast

8:30 a.m.		Welcome

8:45 a.m.		Overview of Member Accomplishments and Challenges

9:30 a.m.		Break

10:45 a.m.		Design Thinking for Client Experience – Presentation

11:45 a.m.		Lunch

1:00 p.m.		Design Thinking for Client Experience – Exercise

3:00 p.m.		Different Generations’ Lenses Shape Client Expectations and Needs

4:45 p.m.		Adjourn