Schwab Advisor Family Office

With over three decades of service to investment advisors and the ultra-wealthy community, Charles Schwab & Co., Inc. has the experience and custody resources needed for today’s single-family and multi-family offices. Our dedicated team of experts within Schwab Advisor Family Office is highly specialized in providing what is most critical to modern family offices—subject matter expertise, curated thought leadership, and valuable connections.

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Company Overview

As an industry-leading custodian, Charles Schwab & Co., Inc. has the deep experience and extensive resources needed for today’s single- and multi-family offices. We combine experts who deliver high-touch service with modern technology. It’s why we are entrusted with more than $700 billion in ultra-high-net-worth household assets* and why we have the honor to work closely with hundreds of family offices, providing solutions and connections to some of the country’s most successful families and the professionals who serve them.**

* As of July 31, 2021. Ultra-high-net-worth investor assets are defined ashouseholds with investable assets greater than $20 million.

**Charles Schwab & Co., Inc., as of July 31, 2021.

Our Capabilities

Schwab is an industry leader—proudly supporting more independent advisors than any other custodian. Schwab Advisor Family Office is a specialization within Schwab Advisor Services.™ Our combined experience working with family offices affords us the ability to deliver the powerful support clients require. We offer:

A strong financial position using the highest standards of security and asset safety to help give clients peace of mind
A trusted brand and advocate that works with family offices of all levels of complexity
Innovative products, technology, and solutions to meet the unique needs of family offices
Thought leadership and insights to lend perspective and challenge thinking
Extensive peer networking to drive learning and share best practices

Who Needs Us?

Single-family offices that serve ultra-high-net-worth families and multi-family offices that provide comprehensive wealth management and high-value services to meet the unique demands of ultra-wealthy clients.

See the Glossary for definitions of these metrics.

This information provided by Schwab Advisor Family Office

What core services do you provide for your average client profile?:

Asset safety and security—Our primary role as custodian is to provide our clients with safety and security of assets held at Schwab.
Community and connections—Building a valuable community by connecting family office advisors and professionals is at the heart of everything we do.
A dedicated team of experts—Family offices can count on their own team of Schwab specialists who understand the unique challenges of managing significant wealth.
Flexible technology—Our proprietary platform seamlessly integrates with third-party technology to help family offices streamline workflows and free up time to focus on relationships.
Exclusive services and specially curated products—Our solutions simplify the complexity of doing business and allow family offices to adapt as their clients’ priorities evolve.
Thought leadership—Family offices get critical insights informed by decades of experience serving single- and multi-family offices.

What are your firm's mission,vision and values?:

Our mission:

To be the leader and most trusted custodian to advisors and family office professionals specializing in serving the ultra-high-net-worth community.

How are your client teams structured to deliver services to their clients?:

At Schwab Advisor Family Office, we build and structure teams around the needs of the client. With an average industry tenure of at least 15 years, client teams have deep experience and technical capabilities to address the service and operational complexities of family office clients.

Schwab Advisor Family Office has 50 direct employees, plus an additional 20 specialists, dedicated to the family office segment.* We provide coverage across all time zones with teams located in our Phoenix, AZ; Westlake, TX; and Orlando, FL, locations. Our service model includes a dedicated team of experts—experienced professionals who understand the urgency and complexity that come with serving ultra-wealthy families.

This team includes:

Senior Relationship Manager - Oversees the family office’s relationship with Schwab, helping them identify, plan, and execute on growth and profitability goals
Family Office Relationship Manager - Acts as a thought partner and connects the family office to the resources and capabilities of Schwab Advisor Services
Service Relationship Manager - Functions as a personal liaison and primary point of contact, ensuring swift execution of requests
Operations Manager - Supports the Service Relationship Manager in completing requests and handles the operations workflow to ensure a robust, premier client service experience
Solutions Concierge - Handles unique and complex requests in partnership with Schwab legal and compliance professionals
Family Office Strategist - Serves as a national resource, providing thought leadership, consulting, and connections within the family office community
Subject matter experts - Provide dedicated support and expertise in banking, trust services, charitable giving, trading, alternative investments, and more

* As of June 2021.

How would you describe your ideal client?:

At Schwab, we support a variety of family offices, which gives us great insight into emerging models and services. The modern family office is a highly customized wealth management solution, with expansive internal and external resources that are aligned to meet the ever-changing needs of current and future ultra-high-net-worth generations.

As of July 31, 2021, Schwab provides custody to 343 family offices, representing more than $469 billion in assets.

What are the top three characteristics that distinguish your firm the most from your competitors?:

Every action and each decision we make is based on seeing things through the eyes of those we serve. It is an approach that drives excellence and defines what makes us different. Those differentiators include:

Purpose-built custodian that caters to the needs of the UHNW families while maintaining a transparent pricing model
Service and operational excellence from a team of experts focused on the needs of UHNW families and the professionals that serve them
Open architecture approach that includes access to expertise from Schwab, an extended ecosystem of external specialty providers, and family office peers

What formal and informal client education programs does your company provide?:

With Schwab, family office professionals join a network of family offices and specialty service providers. As an industry leader, we provide critical insights to fuel the success of family offices. We combine thought leadership with bespoke events and strategic introductions to create a culture of learning that helps family offices stay relevant.

These exclusive events include:

Schwab Family Office Symposium - An invitation-only event focused on the most pressing issues facing today’s families and their advisors
Schwab IMPACT® and EXPLORE® - Annual national conferences for Schwab RIAs, which are widely considered two of the premier events in the industry
World-class family office industry events - Access to private gatherings, key learnings, and industry insights from select partner organizations
Peer-to-peer introductions - Connecting you with like-minded people in the ultra-wealthy community

What is your firm's expertise with alternative investments?:

Schwab provides custody services for a wide range of alternative investments. Call us to discuss your specific needs.

Schwab does not provide investment advisors or their clients advice or make recommendations about potential investments in any Schwab platform or third-party alternative investment platform (including the funds made available on platforms that participate in the Schwab Alternative Investment Marketplace platform). It is each investment advisor’s responsibility to determine the suitability of such an investment for his or her clients. Alternative investments are risky, and an investment advisor’s clients may lose their entire investment in a fund. Schwab’s obligations are limited to acting as custodian of the interests purchased and providing recordkeeping, shareholder services and other administrative services.

This is not an offer of, or a solicitation to subscribe to or purchase, securities. Investing in alternative investments is speculative, not suitable for all clients, and generally intended for experienced and sophisticated investors who are willing and able to bear the high economic risks of the investment. Investors should obtain and carefully read the related prospectus or offering memorandum, which will contain the information needed to help evaluate the potential investment and provide important disclosures regarding risks, fees and expenses.

Schwab does not provide investment planning, legal, regulatory, tax or compliance advice. Consult professionals in these fields to address your specific circumstances

Schwab Advisor Services serves independent investment advisors and includes the custody, trading, and support services of Charles Schwab & Co., Inc. (“Schwab”). Independent investment advisors are not owned by, affiliated with, or supervised by Schwab.

AHA (1021-1RU9) (10/21)

See the Glossary for definitions of these metrics.

This information provided by Schwab Advisor Family Office